Return window
You may request a return within 7 calendar days of receiving the product, provided it has not been used and is in its original condition and packaging, subject to applicable Saudi law and statutory exceptions.

Eligibility
The product must be unused, in the same condition in which it was received, and accompanied by the receipt or proof of purchase. Any hygiene or safety seal must remain intact where applicable.

Hygiene-sensitive products
For health, hygiene and safety reasons, opened or used breast pumps and feeding accessories, underwear, swimwear and products with broken hygiene seals cannot be returned unless they are defective or not as described, subject to applicable law.

Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, contact us within 3 calendar days of delivery and provide the order number and clear photos. This reporting process does not limit any rights available under applicable law.

How to request a return
Email info@mothersworld.sa or WhatsApp +966 50 417 0241 with your order number, the item to be returned and the reason. After review, we will provide return instructions.

Return shipping costs
Unless the product is defective, damaged or incorrect, the customer may be responsible for return shipping costs, as permitted by applicable law. Any applicable cost will be disclosed before the return is arranged.

Refunds
After the returned product is received and inspected, we will notify you of the decision. Approved refunds are normally processed within 5-7 business days to the original payment method. Cash-on-delivery orders may be refunded by bank transfer.

Exchanges
Exchanges are subject to stock availability. Defective, damaged or incorrect products will be handled without additional product or delivery charges.

Legal rights
Nothing in this policy limits the consumer rights provided by the laws and regulations of the Kingdom of Saudi Arabia